Instant Messaging

Let's chat...

Introduction

Welcome to the Chat Feature of Digital Connect Web Application. Our chat feature is designed to facilitate real-time communication and collaboration among users within your web application. This overview provides insights into the key functionalities and benefits of our chat feature.

Purpose

Allow you to send texts, share photos, documents, and predefined videos. A media message appears on the channel similar to a text-only message but with additional properties that let you know the media's size as well as content type and default filename and documents tags.

Your chat conversation is upgradable to video chat. It is saved and recorded for the later stream to retrieve the media associated with a message and show it to your Supervisors.

Key Features

• Customizable Auto-Greetings

• Typing Indicator .gif

• Acknowledgement on Receipt

• Hyperlink Sending

• Video Call and Screen Share Transcript

• Document Sharing

• Predefined Quick Text

Benefits

• Improved Communication. Our chat feature ensures efficient and effective communication, reducing the need for lengthy email threads and delays in responses.

• Enhanced Collaboration. Collaborate seamlessly on projects, tasks, or discussions, keeping all relevant information in one place.

• Efficiency. Streamline communication processes, making it easier to share information and predefined texts and documents and make decisions promptly.

Getting Started

To use the Chat Feature effectively in Digital Connect Session, follow these steps:

1. Access the Chat Feature: Log in to your account, connect with your customer and navigate to the Chat feature in the application's interface.

2. Start a Conversation: Initiate a conversation by sending predefined quick text or greetings.

3. Send Messages: Type your message in the chat box and press Enter or the Send button to send it. You can also attach files or send document requests.

4. Explore Features: Discover additional features such as sharing resources from the left menu such as documents, image and Youtube videos to enhance your chat experience.

Conclusion

The Chat Feature of Digital Connect empowers users to communicate, collaborate, and share information in real-time, making it an invaluable tool for teams, organizations, and communities. Whether you're working on projects, connecting with colleagues, or engaging with customers, our chat feature promotes efficiency and effective communication.

For more detailed instructions and support, please contact our customer support team. Thank you for choosing Digital Connect for your communication needs!

Quick Video