Login

This user guide provides instructions on how to effectively use the login functionality of our application, ensuring a secure and seamless experience for all users.

User Login Process

Accessing the Login Page

• Open your web browser and navigate to the application's login page at [Login URL].

• Enter the URL provided by your organization or access it from the official website.

Entering Credentials

• On the login page, enter your username and password in the designated fields.

• Ensure that you are using the correct case for your username and password (e.g., "Username123" is different from "username123").

Multi-Factor Authentication (MFA)

• If Multi-Factor Authentication (MFA) is enabled for your account, follow the prompts to complete the additional verification step.

• This may involve receiving a code on your mobile device or captcha verification or using a third-party authentication app.

Secure Login Practices

• Do not share your login credentials with others.

• Always log out of your account when using shared or public computers.

• Be cautious when accessing the application over public Wi-Fi networks.

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FAQ

If you encounter issues during the login process, ensure that your internet connection is stable.

Clear your browser cache and try again.

I am getting, "Unable to login! Reached max number of allowed users..." If you are getting this message, please contact your admin.

I am getting, "Unable to login! User is not assigned..." If you are getting this message, please contact your admin to update your account.

I am getting, "403: Session ended, please login again" If you are getting this message, your token has expired, please reload the page.

I am getting, "Something went wrong, please try again later." If you are getting this message, the license might be expired. Please contact your IT admin.