Activate Video Actions

Log in to DC Supervisor App

Go to Settings > Profiles > Select Profile Name

Click the iconand look for the "VIDEO_ACTIONS" > "AGENT" or "CUSTOMER"

      "VIDEO_ACTIONS": {
          "AGENT": {
            "CONFERENCE_ACTION_ENABLE": true, //Allow multi-participant
            "FRONT_REAR_CAMERA_ACTION_ENABLE": true, //To enable the camera flip
            "DEVICE_SETTINGS_ACTION_ENABLE": true, //To enable the device media setup update
            "CAMERA_ACTION_ENABLE": true, //To enable the on/off feature
            "MIC_ACTION_ENABLE": true, //To enable the mute/unmute feature
            "HOLD_ACTION_ENABLE": true, //To enable hold/resume feature
            "FULLSCREEN_ACTION_ENABLE": true, //To enable full screen
            "END_CALL_ACTION_ENABLE": true, //To enable the video call end action
            "SNAPSHOT_ENABLE": true, //To enable the snapshot feature from User side only
            "EXTRA": {
              "CHECK_MEDIA_DEVICE": true, //To enable the media precheck before initiating the video call
              "CAMERA_MUTE_INIT": false, //To enable default camera settings to ON
              "MIC_MUTE_INIT": false //To enable default mic settings to ON
            }
          },
          "CUSTOMER": {
            "CONFERENCE_ACTION_ENABLE": true,
            "FRONT_REAR_CAMERA_ACTION_ENABLE": true,
            "DEVICE_SETTINGS_ACTION_ENABLE": true,
            "CAMERA_ACTION_ENABLE": true,
            "MIC_ACTION_ENABLE": true,
            "HOLD_ACTION_ENABLE": true,
            "FULLSCREEN_ACTION_ENABLE": true,
            "END_CALL_ACTION_ENABLE": true,
            "SNAPSHOT_ENABLE": true,
            "EXTRA": {
              "CHECK_MEDIA_DEVICE": true,
              "CAMERA_MUTE_INIT": false,
              "MIC_MUTE_INIT": false
            }
          }
        }

The User or Customer is now allowed to use video actions during the video call as per the config setup

Tips. The user has to re-login and create a new session with the customer to reflect the changes.