Outbound Connect

Recommended Browsers and Devices

• Digital Connect is optimized for the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

• For the best experience, we recommend to use the latest or popular desktop or laptop or mobile device model with higher specs

• For iOS mobile devices, the browser supported is Safari only with version 13.4+

• For android mobile devices, we recommend to use Chrome and MS Edge with android 5.0+

Application URL

• No application download is required

• Session invitation details is receive via SMS or email including the application URL and PIN (if any)

Navigating to the Application

• Click the received invitation link and open from the recommended browsers

• Press Connect and enter the provided PIN

Get Connected

• Don't worry! Your representative will guide you through the entire journey to complete the interaction successfully.

• Your representative will initiate document requests and form filling and will ask you to sign some documents, and request to upgrade to video calls for verification and many more.

Provide Feedback

• Provide your rating experience ☺️😐😒 and short feedback at the end of the session.

Good to know!

DC essentially measures customer satisfaction and identify customer’s view and feedback. By simply selecting sad, neutral or happy faces; and allow them to write even a simple note or suggestions to influence innovations and improvements of the product or service, at the end of the DC session

FAQ

As a customer I closed the browser by mistake, what shall I do?

Go back to your inbox and click the same link again, if you forgot your PIN your representative will call you back to provide the PIN verbally.

As a customer I ended the session by mistake, what shall I do?

You will be redirected to Reconnect page, press Reconnect button to continue. If you forgot your PIN your representative will call you back to provide the PIN verbally.