Activate Screen Sharing

Log in to DC Supervisor App

Go to Settings > Profiles > Select Profile Name

Click the iconand look for the "SCREEN_SHARE_ENABLE" to enable it from user side, and "SCREEN_SHARE_CUSTOMER_ENABLE" for customer side

Set it to true to show the screen share icon, false to hide

Save it!

To add a disclaimer message prior sharing your screen, add the below:

"SCREEN_SHARE": {
          "CUSTOMER": {
            "TERMS_AND_CONDITION": "",
            "TERMS_AND_CONDITION_AR": ""
          },
          "AGENT": {
            "TERMS_AND_CONDITION": "",
            "TERMS_AND_CONDITION_AR": ""
          }
        }

The User is now able to initiate a screen share request

Tips. The user has to re-login and create a new session with the customer to reflect the changes.