DIGITAL CONNECT by blueworld.ai

INTRODUCTION

Digital Connect (DC) is a secure web-based online application engagement platform that delivers seamless and personalized customer experiences. It has the following key capabilities that allow the business to address a large number of use cases.

DC allows your teams to connect with new and potential customers on any device at the right time in the right way to convert, cross-sell, or upsell. Voice, video, collaboration, digital onboarding, and document sharing all in one seamless secure auditable session.

DC application bridges the gap between customer and assisted service offering human assistance on the web application. Major benefits include the collaborative assistance in real-time that helps improve profitability and reduces website abandonment rates.

Collaboration

Secure Interaction Framework

Verification

Discover Digital Connect

DC brings new and enhanced services to its customers and the community at large.

DC solution is to ultimately provides the following key Digital capabilities

• Open up a new comfortable channel of communication

• Offer a video interview service while maintaining a personalized journey, without the need to visit the branch

• Promote the service to leverage the opportunity accepting new ways of interaction, keeping the relationship personal, whilst not being physically present

• The channel can replace a physical exchange of information and authentication/signature on documents

• Create virtual branches and locations with all product and service offerings

Optimized with Digital Connect

• Documents and forms are digitized for speed of access and suitability of requests and service levels

• Scheduled and on the spot, live collaboration sessions enable real-time handoffs and improve service levels

• Multi-factor validation of KYC documents with a digital signature, live video, OTP signature, reduce the need for a call-back verification

• Live collaboration sessions enable interactive service - leading to quicker issue resolution

Key Features🔑

Start Digital SessionPersonal HomeSchedulingInstant MessagingDocument CollectionForm Co-browsingLocation SharingDocument SharingExtract OCRDocument SigningVideo CallingScreen SharingQR Code ScanningTake Selfie/SnapshotSelect Color SchemeMore Feature

For the interactive demo, please email us at [email protected]